Shipping & Returns
Most items are made to order, please allow 1-2 weeks for your item to be handmade with love and care. Items that are marked as 'in stock' may be dispatched sooner. All of your ordered items will be dispatched together. You will receive a shipping notification email when your order has been dispatched.
If you have an urgent request for a birthday or other special occasion please let me know and I will do my best to accommodate.
My standard postage is second class via Royal Mail and these items are tracked. I am able to provide a tracking number if required. Please do allow a week for delivery once dispatched but if you are then concerned that you have not received your item, please do get in touch.
I am able to upgrade postage if required, so please just let me know if you need your items quicker.
International Orders are sent using Royal Mail International Tracked & Signed Service, please allow around 1-2 weeks from date of dispatch. You will receive a shipping confirmation with a tracking number when your order is sent out.
Please note that I am not responsible for any import duties or taxes incurred in your country. My shipping price covers posting your items only. Any taxes or duties incurred in your destination country are your own responsibility.
Please do contact me if you have any queries or concerns regarding your order or need to see any colour swatches before placing an order. I try to ensure that each listing is detailed but I am always happy to give more information if you need it.
Refunds or an exchange will be offered if a product is faulty and once received back to me. Please note that I cannot cover return shipping costs. I am more than happy to chat about custom orders if you cannot see what you would like on the website.